Well after reading some of the reviews I see that since we're new to Direct TV I haven't had the pleasure of overbilling yet.
When I ordered direct TV we moved to a location that didn't have ATT Uverse which we had before and was very satisfied with. I ordered the wireless system because that's what I was sold on, the person placing the order ordered wired. Didn't discover this problem until the installer was leaving, he was not "prepared" to make the change, said it's $99. more I said fine. I called Direct TV and then the run around started can have it changed for $350 Even though they have the documentation of phone calls that I've paced they say that I should have complained within 14 days WHAT???? and they wouldn't charge me extra. I have been promised several call backs following what they call an acceleration process, no call of course. Wes told by the supervisor today that if they don't contact me it means no. I asked for a number that I could call to talk to someone who could make that decision since he couldn't. Was informed you can't talk to anyone. What a way to run a business- but they have me n a 2 year contract. We had Direct TV in Napa for years and was pleased with them, changed because of an ATT bundle that saved money. Not sure what has happened to this company but it stinks