I had high hopes for them based on the amount of 5-star reviews. They came out to repair my washer and issue wasn't fixed. They came back out and replaced another part at no charge, which is fair and appreciated. The washer still doesn't dispense the softener, only dilutes it with water and fills the dispenser. The technician claims this is normal. It's not, the dispenser is full of diluted softenerI've had my washer 8 yrs and it's never done that. They get 2 stars for their friendliness and coming out second time at no charge which is fair. I'll have to call someone else to diagnose and fix.
UPDATE: Steve immediately reached out after reading my bad review to attempt to remedy the situation. He came out today early evening and worked on the washer for a good hour at no charge. Found the problem is not repairable but I can work around it. I appreciate his dedication to his business and his desire to please his customers. I will use Elite again. Thanks Steve!