Bought a down winter jacket last year from this Suitsupply location. It was my first exposure to the Suitsupply brand and it was a terrific one. The store employees were helpful and eager to answer and assist in any way, but without being pushy or trying to close a sale. Really liked the down jacket they had but did not want to run around vegas with a shopping bag and the hotel was not exactly close. Store held the only medium for me.
When I returned to purchase the jacket, price came up as $999 but recall seeing it at $699. Mentioned it. Store manager immediately admitted there was a pricing error and the jacket should be $999 but he would honour the $699. No argument, no change in attitude. Made me feel like a valued customer the entire way.
Definitely going to stop by and purchase more items next time I stop by Vegas. Good products, great value, amazing customer service. No wonder they're opening up stores everywhere. High end stores have much to learn from Suitsupply.