I personally thought their customer service was AWESOME. I happened to go in the afternoon during a recent trip to Vegas, and the store was obviously less busy at the time. Nonetheless, the sales reps spent a considerable amount of time helping me find the right product, and even looked at some online reviews w/ me to make sure I was getting the best item. He helped me select an item that wasn't the most expensive item on the shelf, but had stellar reviews. He even worked with his manager to do a price adjustment to match the online price. Unfortunately I don't live in this area, so I can't go to this location all the time. However, all the staff was definitely very courteous and helpful.