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  • Absolutely horrific experience at Guitar Center. Went in to have an acoustic guitar tuned and one string fixed. A male customer service rep told me he refused to touch it. I asked why and he said the bridge was lifting. A male customer came over and said he didn't see anything wrong with it. I asked the rep where I should go and he said he didn't know and he again said "I'm not touching it". All I came there for was a quick string fix and tune. After getting the worst customer service of my life, I left and went over to the Family Music Center up the street. Within 10 minutes, the guitar string was replaced and it was tuned. I asked them if anything was wrong with the bridge. They said no and even had the owner come look at it and he confirmed there was nothing wrong with it.
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