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| - Did we just come on a bad day? I wanted to so bad to like this place, I am all about supporting the vegan community and when we planned our Vegas vacation and found out about this place I was very excited! We drove here this past Sunday morning, was surprised about the location but didn't bother me, as long as I got to eat good vegan food. When I arrived I saw that a friend of mine was also at the restaurant with a party of about 8 people, I walked over and said hi and my friend informed me they had already been waiting over an hour for their food. Slightly concerned I sat down to wait for our server at our own table. The server was very friendly and brought us juice samples and began explaining the menu.
Ooooh the menu... This is the first problem with this restaurant. When the server started explaining the menu I cringed... hasn't the owner of this restaurant ever seen Hell's Kitchen?! lol. It's too complicated!! There are too many options, too many combinations of different ways you can order the same thing and frankly it's confusing. When it comes to a restaurant menu the best way to go is KISS, a few fresh things which are made really well and are not to complicated to get in and out of the kitchen. We both ended up ordering a lunch or brunch combo with some wraps and a salad and each got a juice. It took the server a good 10 minutes just to explain the menu to us.
The juice came quite quickly so I was happy. About 15 mins later we were brought our salad dressing, no salad just dressing. 30 minutes later (a total of 45 minutes later) we were finally brought our salads. The salads were not some fancy mix, just lettuce with maybe some shaved carrots, and this took 45 minutes? At this point my friends in the other party were STILL waiting for their food. It had now been over 2 hours for them and no one had apologized, brought them something to nom on, NOTHING! I told my boyfriend then and there, we are canceling our order. I could see the tickets on the window and they had not even started preparing ours yet.
We went up and paid for our 2 salads and 2 juices and they charged us $12.97!! They didn't apologize for the wait, explain anything and how in the hell does a bit of lettuce and 2 juices cost $12.97.
I have heard the food is good here, but I can not recommend it. They need to re-do their menu to simplify and offer dishes that are easy enough for the kitchen to prepare to get in and out in less then an hour to service their 8 tables or however many they had.
Vegan or no vegan, as long as they make their customers wait 2 hours for food, people will not be coming back!
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