when they had a general manager by the name of thomas, this was one of the best quick service restaurants around! he always knew his external guests, and went the extra mile to make sure everything was wonderful! now~~~ i will bever be going back to this location. i will travel to the other franchise in north gilbert road just south of guadalupe road. i also went to the riverview location, which states that they are a training location. at riverview, the crew member was drinking out of a cup without a lid and straw which maricopa county heath would not like!!! it was just way up too tight went you went in there!!! the training manager needs to "make some fun" happen there!!! also, the crew member did not know that you can "max" the number one combo.
now back to mckellips~~~
looked like the area manager was washing the outside windows. he should have seen the lobby and the men's restroom and finally the front foyer!!! very disappointed!!!!! I do have pictures which I could add to this review if I knew how! I will be contacting Arby's Guest Services. Really, I could write more, but how can this location change? When you give any location a total of FOUR TRIES, it is time to come to an agreement to SEPERATE from each other. GOOD LUCK if you go there, and hopefully the situation there will change soon!!