A friend recommended this place so we went up at the beginning of January to buy new shoes they were on sale which was great however after two months a piece of the rubber started coming off the shoe and the shoe was starting to hurt. We went back today and Mary helped my wife and I. She was fabulous! She helped us select a different shoe that my wife was happy with. She did an exchange for us without any hassles at all. Best of all at the end she gave us both hugs and walked us to the door. I highly recommend them. Thanks Mary!