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  • Extremely poor service. Using Groupon for a synthetic oil change I called Saturday to schedule an appointment. My name and details were taken and was pleased to hear I could be scheduled within an hour. Arriving on time and entering the check in office, which was manned by a middle aged employee on the phone with a customer. my presence wasn't acknowledged. it's a small office, Suggestion: acknowledge the customer with a look / smile. The phone conversation ended, the empkoyee let out a small sigh and not quite an eye roll but close. I waited to be acknowledged or greeted for perhaps 30 seconds , Nothing. I said "Happy Saturday" still nothing. I'm bout 4 feet away . This is getting awkward. Keeping a friendly tone, I explained I had a Groupon and had called about an hour ago and offered my name. #We don't have you booked in , you are not in the system and we are slammed today" I said well let me just check my phone and make sure I'm at the correct location. Yep, at the right place. I was delivered a blank look, with no offer of further assistance. This is when I forced the hand, I said how can this be . I called in gave my information , I spent a few minutes on the phone earlier. Mistakes are totally ok , Life happens. I get it. but don't come at the customer that way. Easy response here, Sir I don't see you in the system however it's a busy day and if you wouldn't mind waiting for just minute I'll go check on with who took your call. No it didn't go that way The employee puts his hands up and says RELAX, 3 times he says this, with a condescending look he says we may have just made a mistake . just relax he says again Your the one that appears to look like they need to relax I stupidly replied. Oh yeah he says in an extremely combative manner. Now this thing is starting to escalate. He went into the work bays. presumably to check. I lost confidence in getting any type of service , and not wanting to deal with guy any further chose to leave. All this for an oil change? lol I'm cancelling the Groupon
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