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  • Desert Springs Pools & Spas initially sounded great to us when we wanted to build a pool and spa in our new backyard. We met with them and three other local pool companies and ultimately went with them because we thought we could trust them. BOY WERE WE WRONG!!!! They purposely compartmentalize the process so they can point fingers at each other when they knowingly deceive their customers! First you meet with a designer/salesman who makes your pool and backyard look beautiful on his computer program. But once we gets you to sign the contract, he hands you off to the real contractors who find all of the flaws in his design, unbeknownst to us the customers. The field supervisor's standard answer to us was "look in your contract." The "schedulers" (they have two throughout the process - again, to compartmentalize and pass the back) also tell you to "refer to your contract" when questions or problems arise. NEVER, NEVER, NEVER WORK WITH designer/salesman PAUL BUNTROCK!!!! He will promise you the moon, tell you "everything is included, we'll throw that in, just ask the guys when they start on that part of the project, don't worry about the contract, it can be adjusted," blah, blah, blah...but when the field supervisor comes out and points out the extra dollar signs needed he will be nowhere to be found. When we finally Paul on the phone he flat out lied to us! He only cares about getting his commission and not providing a quality experience for his clients. Furthermore, we were warned by other companies about Desert Springs "nickel and dime" ways, but we just chalked it up to competitive rivalry. THEY WERE RIGHT!!! DO NOT SIGN ANYTHING with them unless the line says "TOTAL" instead of an exact amount of square footage. Paul messed up our initial design (unbeknownst to us -because we are not the pool experts), and now we are paying for HIS mistakes! The excavators cracked our sidewalk because they didn't put enough dirt down to clear it, and now we are paying for THEIR mistake! NEVER, NEVER, NEVER USE DESERT SPRINGS POOLS & SPAS!!! You might think they give you more "bang for your buck," but in reality all you are going to get is more headaches!!!! They are NOT trustworthy, not honorable men, not men of their words. All they are are deceitful contractors! In the end, their lack of professionalism will cost them a lot more than the extra $600 we are paying for their mistakes...I will tell EVERYONE I know to NEVER USE THEM!!!!! BEWARE!!!
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