The turnaround time was great. I appreciated John doing my 10x20" photo ASAP. Unfortunately, I paid $25 for a print that looked horrible. Yes, $25!! I had it printed at Costco for just a few dollars and it looked 10x better! I took both prints to JoAnns for framing and they picked the Costco print, hands down. I emailed John and told him about my experience, but no answer. Moral of this story...sometimes you DON'T get what you pay for! Try Costco first!!!