I scheduled an appointment at 4:30 and when I realized I would be a little late, I called them and let them know Steph made it seem like that would be ok on the phone. I showed up at the shop at 4:40(TEN MINUTES LATE), and Moe's wife Steph instantly started rolling her eyes at me and treated me like I wasn't a paying customer. She then informed me I would have to wait until after the next customer to get a hair cut. So I did. After said customer I was informed I would have to wait again (with attitude from steph). Long story short I waited until 7PM to get in the chair. After I was in the chair Steph came up to me and asked me
"can I take your card and process your charge because we will be closing soon" to which I replied
"No I would like to be there for my transaction"
The whole time I'm getting my hair cut the main barber moe is having conversations with another customer and keeps walking away from my haircut for minutes at a time, and then had the nerve to say "I have to get out of here" and passed me the mirror. Half of my hair was obviously way longer than the other half. When i asked him to fix it he did but with attitude. After I got out of the chair Steph nonchalantly tried to charge me 30 dollars for a 18 dollar hair cut (no wonder she wanted to take my card and do it for me)because "i set an appointment" a charge which no one told me about prior to this moment, and I've been going here for 2 years now.
I respond no way I'm paying 30 dollars for this. She then called Moe over and he said "it's ok don't charge him for the appointment, we just won't be doing appointments for him anymore". Then she tried to charge me 25 to which I responded NO WAY. And the whole time she is talking to me like I'm less than human let alone a PAYING CUSTOMER. At the end of everything she charges me 20 dollars for the cut which is still absurd, but I paid it. I didn't leave a tip because Moe did a shit Job with my hair and I felt disrespected by the staff, Steph then screams across the shop "look moe he didn't leave a tip" (bad business 101)
First things first, I am in no way obligated to leave a tip for a job that was less than satisfactory.
I recommend if you need a hair cut in Laveen you DONT that's DO! NOT! go to Moe's Barber shop on 51st ave and baseline. They will try to rip you off and will treat you like you OWE THEM money. Steph is the most unpleasant person to be running a business since hitler and Moe is a lazy barber. If you like messed up hair cuts and disrespectful people then you should definitely go to Moe's barber shop. If I could leave ZERO stars or LESS I would. Totally the worst barber shop in Southern Arizona. 0/10 WOULD NOT RECOMMEND