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| - Generally speaking its a nice upscale hotel. Although when charging and labeling themselves as a 5 star hotel, I would expect perfection coming from a perfectionist myself who is meticulous on details. If it wasn't because I wanted convenience of walking straight to my room after a night partying at the Light Nightclub downstairs, I would not have stayed here. After my experience, I probably wont again along with other friends. Here is why it came down to 3 stars.
As many have said here and I don't understand why they haven't just changed them out by now are the darn pillows!!! They were hard and bumpy like feel. Which is kind of gross to me. As some have suggested here on yelp, I have called housekeeping to request for 2 softer pillows. A runner came back with 1 softer pillow and the other was exactly the same as the firm ones I already have in the room. The guy said they are both soft, so you don't want them? What?! Customers know the difference and know what they want. Just be quiet and exchange it, please. At least he didn't argue back and exchange the other one as requested after. Even after I got the softer pillows now, it was still bad but better than the firm ones. No good sleep = horrible stay regardless how nice the room is (minus 1 star)
Never did I know any hotel ever charge $20/day for valet parking!! This is quite unnecessary when other luxury hotels do not charge. What makes this place so much more elegant and reasons to charge?? Never heard of. So if you don't mind walking a bit, go to self-parking which is free. ( want to minus 1/2 star but yelp doesn't have that option for the end total)
I made my rounds of the room as my usual routine at any hotel I stay at or any food I eat (to find anything wrong, dirty etc.) My husband says its a 5 star hotel to stop being so paranoid. I said, a 3 star hotel can be clean and a 5 star hotel can have flaws. Its the management and the employees who make the hotel, not the star ratings and higher cost you pay. As said, we jinx ourselves. Again as a luxury hotel, this has actually been the first i had in regards to a dirty one. (minus 1-star)
1) There is a jar of Q-tips/cotton balls which is a different homey concept but its definitely not sanitary for a hotel use where hundred of hands been in there. I saw dust and dirt's in it already even though its full. Gross! I like the usual individual vanity kits other hotels provide. Its just cleaner.
2) I found a half used opened lotion in the first hallway restroom. Another Gross!!
3) Are you ready for this one?....*drum roll* An piece of gum between the shower door!! Although the wrapper is still intact and its seems unchewed....its still gross and need NOT to be there!!!
General example: I have been to cheaper hotels in Vegas, in a suite that has automatic blinds in the bathroom that overlooks the strip in a jetted tub which also has a light dimmer in it. Felt as if I was in a spa. Not here. No jetted tub which I hoped it had. I do have to say I LOVE their ROBES! I'll give them that.
So all in all....As a luxury, as a 5-star, as they want to charge $20 for valet....then I would expect management in housekeeping to be more meticulous in making rounds of the rooms and keep them clean, sanitary, and up-scaled as they claim to be.
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