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  • If I could give this hotel zero stars I would. I into PA today from Cleveland, Ohio. I pulled up put front and noticed there was no where to park. I walked into to lobby and was greeted by a young man. I asked him where the parking was located. He said, "down the street in the parking garage. I said, that's not going to work for me for several reasons. I do not park in garages when I travel...this garage is not like next door. I said please cancel my room. I said I am a Platinum Member if I cancel by 6pm I am not charged. He said NO THAT IS NOT THE RULE AND WALKED AWAY. He came back and said, you cannot cancel same day. I walked to my car and got my phone. I called the 800 number at Marriott they confirmed my answer and asked to speak with the Manager who was now at the desk. The manager said, "IF MARRIOTT WANTS TO SPEAK WITH ME THE CAN CALL ME". I WAS HORRIFIED. Mind you...the Marriott rep is on the phone during the entire conversation. The young man said. Are we done. I walked out. 30 years I have been a member and never this level of rudeness and blatant disregard for the customer. She should be fired and NOT work in the hospitality industry.
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