Customer service at this location is consistently excellent. I found that I was having an allergic reaction to some of their blends (through no fault of Saje's...I have since been to an allergist and found out I have tree allergies) so I went in to see if it would be possible for me to exchange them. They let me exchange the blends for the pure essential oils of my choice to match the value of my exchange. No issues whatsoever. I will be back to purchase more!