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| - I wish I could speak more highly of this place...I really do. I gave it more than its fair share of tries, but alas, this location is just not good.
After getting my hair colored at an Arizona Hair Co. somewhere on the east side (Gilbert?) many years ago, I thought this was a pretty great option for stylish hair cuts and color for gals on a budget. My highlights looked amazing. But that was then, and that was there.
This location has always been a disappointment to me. To start with, the staff and stylists don't seem all that concerned with making customers feel welcome...they'll carry on with their conversations with one another long past the time someone walks in and approaches the front desk. It's tough to get a walk-in spot, or even a same-day appointment for later on, and pretty much impossible to get color done without an appointment. Just a heads-up. And the times I've had an appointment, I've always had to wait a half hour, minimum, before they've taken me back.
The actual hair cuts I've gotten here have been...meh. My requests are usually pretty simple: trim a few inches and give me long layers, with layers framing my face. It's hard to tell how good or bad a cut like that really is until you get home and try to style it yourself. To be honest, I've never gotten a cut here that I've been happy with. And I've gotten the impression the stylists are more interested in the conversations going on around them than on the hair they're cutting. Just an observation. I've also noticed, both with me and my daughter, that the stylists often resort to insulting comments about the state of their customer's hair (prior cut, color, dryness, etc.), presumably meant to showcase their knowledge and/or gain credibility, and to shame the person into buying their "better" (read: more expensive) product.
What finally tipped me over the edge and convinced me never to return was when the stylist who'd cut my daughter's hair "prescribed" a "treatment" of a certain brand of shampoo and conditioner, then proceeded to carry them to the front desk and ring them up as I was telling her thanks but no thanks. Despite my protests, she continued with the transaction, pointing out that the promotional sale was ending that day. She repeated three times that I could return the products within 7 days if I kept the receipt. I asserted that I did not want or need the products. She was very insistant and pushy about it, and seeing as the items were by that time already rung up, in my discomfort I finally succumbed...as she bagged up the items, she (again!) assured me I could return the items with receipt if I was unhappy with them. Obviously the stylist was earning a commission on the sale, so I reasoned that I'd let her have it and then take time out of my life to bring my purchases back and return them another day. Which I did. Within 7 days. With receipt. But was not able to actually return them because no returns are accepted...only merchandise exchange or credit. I was livid!! At that point I realized the stylist had intentionally misled me into believing I could return the products, as she never once mentioned it would be for an exchange. My daughter's $15 hair cut turned into a $70 ordeal. Not happy. In all fairness, I really have only myself to blame because I didn't have to give in...I should have flat out refused to buy the products...but it has to be said that I have never before, or since, experienced that kind of pushy insistance to buy anything. Ever.
Sorry, but I will not ever go back here myself, and I will not ever recommend it to anyone. There are plenty of other "budget" salons that offer decent hair cuts...and much, much better customer service than I've personally experienced at this location.
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