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  • This branch just opened this week in Stow/Kent and while I've never been to the location in Fairlawn, I will never go to the location in Kent ever again. Service was TERRIBLE. My partner and I arrived at around 8:30 PM and left around 10:00 PM...without eating. Our beers were served without the proper garnish and when we asked for an orange slice, the server brought sliced up orange wedges in a bowl (about 10 minutes later). Eventually, we ordered some nachos. They came out kind of slow, but they did show up. And they were gross. Chips out of a bag, olives and peppers out of a can, processed oil "cheese" out of a pump. Disgusting. Maybe if it cost what it would at the roller rink, I wouldn't complain, but the prices did not justify cheap, processed crap food that was served to our table. Then we ordered our food, but not after having to locate our server, who had disappeared again. I ordered a burger and my partner ordered a chicken sandwich - there is absolutely nothing on the menu that is original. AN HOUR LATER and we still did not have food on the table. Our server never once came to check on our table and despite the place newly opening, no manager came by or was in sight either. Only when the bartender overheard me saying our server had disappeared did our server magically show up and tell us that the kitchen had misplaced the ticket and she'd just put in our order. First of all, I highly doubt the kitchen misplaced anything given how terrible this server was in the first place and it was pretty shady of her to blame her co-workers for what I am fairly confident was her fault. We were also her ONLY table so there truly was NO excuse for her lack of attention. Another 15 minutes or so pass and our food finally arrives to go, as requested, because I was sick of sitting in that restaurant for a second longer. The only thing she comped from the meal was the chicken sandwich, but frankly a lot more should have all been comped for such an error and inexcusable wait time. Unbelievably bad service on a slow night during their opening days of operation. Maybe they'll improve - though their menu won't and it's a pretty dull, run of the mill menu - but I sure won't be going back.
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