rev:text
| - Design-wise, this new location has really pulled out all of the stops. Kudos to whichever design firm worked on this space. Unfortunately, the service as this "living wage Earls" leaves much to be desired. I've been here twice now and have left disappointed; "barely phoning it in" would be an accurate way to describe the level of service my friends and I have experienced thus far. The serving staff generally seems checked out, unknowledgeable about the Earls' menu, and generally unknowledgeable about ordinary restaurant service expectations (e.g. restaurant patrons generally like to have cutlery with which to eat their food...this isn't something that someone ought to have to ask to have brought to their table).
The food menu is fairly uninspired and if you're a fan of the classic Earls' menu, you will probably be disappointed by Earls 67's offerings. Several normal Earls' items are given a "new twist", which seems like an empty effort at making something different simply for difference's sake. Plate sizes are small (the restaurant explains this is meant to encourage sharing...okay, sure, I don't buy it, though).
It is nice to have the gratuity built into the menu, so this place has that going for it. My overall impression is that Earls is a brand that generally tries hard to court its customers with above-average service. This new concept is, in my opinion, a lot of flash without any real substance that aligns with the brand's core value of creating a great customer experience. Keep trying, Earls 67. Hopefully one day you'll figure things out.
|