Wow, wow and WOW, is this place the coolest or what? Run, don't walk, and plop yourself right into Nikki's chair. I came to Nikki with the saddest head of hair possible, it was extremely damaged and I was in denial. Nikki is a hair goddess, she very diplomatically helped me to realize that the trim I had booked for was not going to address my super damaged hair and we agreed to a chop it all off kind of deal. I am so glad that I trusted her and took the plunge. The cut is amazing. Nikki listens and she will not force you to get a cut you don't like, but at the same time is really good at letting you know what will and won't work for your hair. I went back the next week and she fixed my colour (I had been DIY'ing it myself for years and my hair was all kinds of brassy) and now I have the exact colour I wanted. Their products are also great; the Unicorn shampoo and conditioner smell amazing and are great for colour-treated hair. Love love love this place.