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| - SERVICE
Horrible service. They could not even tell me or find out if they would be open on a holiday a few days away. They said they would call me back shortly with the answer, but never did.
I asked for tea, so they brought me hot water with lemon then advised me there would be a charge for tea. Really? I ordered tea because I intended to pay for it. I am curious about their logic and not sure if I should be offended if they assumed I wasn't in a position to pay.
I ordered an appetizer and specifically mentioned it was to hold me over until my delayed guest arrived. They brought the appetizer at the end of my meal ---- long after I figured they forgot and didn't really want it anymore.
To be fair, I do believe there is a language barrier. The staff seem genuinely polite and well meaning, but are extremely inexperienced. I would not bring anyone here if you are trying to make a good impression since confusion at each of my dining experiences there created a disruption to guests and became the focal point.
UPDATE: I'm happy the owner reached out to me and appreciated suggestions and feedback. So I look forward to (hopefully) an improved dining experience next time and increased the star rating from 2 to 3.
AMBIANCE
Loft feel gives it a hip vibe.
They do not ventilate their kitchen properly, so I went home smelling like fryer oil. Ugh. And, I had just dry cleaned that fall wool coat.
FOOD
Gyozas are greasy and average tasting.
Korokke are potato croquettes (deep fried mashed potato logs) that are lacklustre.
Karaage (crispy chicken nuggets) is tasty, but rich and rather filling.
White and Black Garlic Ramen are both above average. I like that you can customize nearly every aspect of the ramen. Do not expect a large of meat in the ramen; it is only a really thin slice, but pork belly and chicken are both excellent. Eggs are soft boiled (slightly runny center).
Donburi bowls (rice bowls with choice of topping) are hit or miss --- especially since they drown some with too much Japanese mayo (thicker than Hellman's). Medium grain rice (think sushi rice without the tang).
The ramen-donburi bowl combo is enough to fill up most people without the need for other courses. I usually feel like I need something in addition to the ramen to feel satisfied.
Crepe dessert is fun, but not for everyone. Layered with whipped cream, atop thin piece of fluffy white cake. Topped with a citrus (maybe yuzu) marmalade.
HANDICAP ACCESSIBILITY
Must step up then jog right to get inside the building, which likely poses problems for wheelchairs, walkers or those with balance issues.
Half of the seating is bench seating and the other half is chairs, so a wheelchair could pull up to table. I do not recall there being arms on chairs.
Washrooms are down steep stairs in the basement.
OVERALL
I like the food enough to return... but only if I have lots of extra time to allow for service hiccups and delays.
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