I am not a fan of LA Fitness. My boyfriend joined there and I occasionally go with him to get away from my home gym, but the customer service there is awful. The facility is very clean and absolutely beautiful, but the staffing not so much. My boyfriend asked if there was any way he could try the gym out before joining and he was told "no" and that two passes were given out after he joined for any friends/family he wanted to try it out. I later found out that they do give a trial pass. The guy was so hungry for his commission that he completely lied to us. I instantly feel as if I am being judged as soon as I walk in there. LA Fitness you should probably try working on better customer service. The vibe there is completely off.