I have used this groomer several times! I know no one wants to take their pooch to petsmart but I would advise not going here! I can't tell you what a terrible job they manage to do for my dog. A simple hair cut turns into my dog not being able to stand the next day. I would advise anyone to use another dog grooming company. Atleast, they will actually ask what kind of hair cut your dog needs and do their job well.
Oh and yes they will allow your dog to run around without being caged. REMINDER.....They barely have room to breath there, you think they want to use up half the space for cages?