The food here is phenomenal but the service the two times we have been there has been SO bad that I can only justify 2 stars for the good food. And I'm one who can deal with mediocre / slow service. But we've had two different waiters each time and not once were we asked how our food was, or if we wanted another round of drinks. Both times we had to flag someone down for bread.
This past time specifically, the waiter was using ALL of his attention on his party of 6 rather than giving much attention at all to me and my husband. He cleared our empty glasses before the entree came out without asking if we wanted more. Which I did. We had to ask for cheese, more water. Etc. We felt blatantly ignored. What makes it worse was he kept looking at us from a far and then just turning away.
I'm not really sure what's going on with the service.. The lasagna is heavenly, as is all of the other food we've tried so far. But the terrible experience is enough to make us not go back.. Sorry Oggi.