If this is the location at Silverado (next to ULTA/Target), then this review if for here.
Used to frequent this store for their selection. However, my mom and I went in there one day (mom is from out of town) and she ordered a pair of shoes.
There was a misunderstanding by the clerk at the front desk and the manager had to come over. My mom had asked the clerk if she could change the size (or was it too late?) and the manager turned SIDEWAYS to face the clerk (we were um... right there) and said under her breath: "(sigh.....) i hate when they do that. why didn't she just order that size in the first place?"
Um... WHAT, B*? so.. if you ever see a big brown-haired woman as manager, that is her.
I immediately stepped in and said, "you know what? never mind. we won't do business here with people like you."
and left. after that, i never returned. besides that, their customer service is usually alright. but the manager being a witch to my mother made me to decide i will not do business there.