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| - Why one star? Well, we've been to the Rosati's location in Oconomowoc for years, excellent food and even better service. We were hoping for a similar experience in Madison, unfortunately, we didn't get it. This was our second time at this location and will be our last.
We ordered our food online thinking it would be easier to make sure everything was correct. The order is below.
1) Cheese Ravioli with Tomato/basil and a side salad.
2) A 1/2lb cheeseburger with tomatoes, lettuce and ketchup.
3) 10 wings plain with Ranch dressing on the side.
A pretty simple order. We showed up to pickup our food, the receipt clearly stated all the items were included and in the bags. We also asked twice if everything was in the two bags before we drove away. We were assured that all of our items were in the bags.
Nope! The side salad and ranch dressing for the wings were both missing. But ketchup and mayo packets were in the bag which neither of us asked for. My girlfriend called the location immediately, it was a 10 minute drive home so we had just been inside the location. She was told they couldn't refund the side salad because of a server issue? They offered to deliver the side salad within the hour or give it to us on our next order? Our next order? That was our last order, ever, from this location.
You can't refund $1.85 because we ordered online? Or is it because of a server issue? Either way, avoid this location at all costs. On top of that the food pales in comparison to the Oconomowc location.
Don't waste your time or money, there's much better options out there.
-Former customer.
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