| rev:text
| - This was a weird experience. I have used Supershuttle in Denver (see my post on that - please, if you ever go to Denver - NEVER use them). I've also used them in Houston with no issues.
I prepaid my ticket a few weeks prior to the scheduled time. When I arrived at Phoenix airport, I was told that I needed to go outside. Strange - I'm used to Supershuttle having their own booth in the airport. I walked outside, and an employee from Supershuttle was managing getting everyone to their destination. It seemed to be highly disorganized - you had people that had reservations and others that wanted to pay in cash...but there weren't any cash registers.
She looked at the copy of my registration (what the hell would happen if I didn't have it? There's no computers anywhere...) She then put me on the next shuttle. The driver was pleasant. We went around to another stop to pick up additional passengers - but at that point no one needed pickup. So as we were leaving the airport - the driver gets a request to pick up a passenger...where he originally picked me up! This was not even 5 minutes later! This is what I'm talking about - unorganized. The driver wasted his gas and my time just making unnecessary circles around the airport. We picked up the passenger and got on our way. I really don't have any complaints about the driver - he drove fast (like me) and I got to my destination in one piece.
Fast forward to leaving Phoenix. I booked both these trips at the same time (roundtrip). Because of my bad experience in Denver, I called them to verify that they had my reservation. This time I requested they contact me when the driver was 15 minutes away. They agreed. My pickup time was 5:45pm. My flight was 7:45. I'm thinking...this is plenty of time. The hotel is close to the airport, and I should be fine. I had someone traveling on Supershuttle from my class - her pickup time was 6:15. At 5:45 I receive a call indicating that my driver is 15 minutes away. Then a shuttle approaches the hotel. I tell him who I am - and he says that I'm not on his passenger list. I show him the reservation, and he calls his HQ. The driver was super-nice - he had problems trying to reach them at first, but states that he will take me. Finally he's able to contact HQ, they make the adjustments and I'm off to the airport (a little late). So let me stop here - from what I could hear of the conversation with HQ (which was one-sided) - it seems like they did not assign me to a driver. And unlike Denver, I wouldn't be able to drive myself. Ugh...this situation which has occurred multiple times now...I can't say that I will use Supershuttle again. Actually I know I won't.
*The driver of the shuttle to Phoenix airport was very nice as well. He explained the business model of this company. I don't know why I thought the drivers were employees, but they're not. They're independent contractors (from what I understand). They pay the owners a certain percentage, and they pay to put gas in the vehicle. Depending on the owners, they may even pay a percentage of the maintenance as well. The drivers get to keep their tips, but it usually goes to pay for gas. This is why (I believe) that the drivers are so nice - they're out to make you as comfortable as possible so they can get larger tips. If I were to use them again, I would definitely continue to tip as much as possible. To this day I have not gotten a bad driver.
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