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| - I'm so disappointed over this place. The food is okay, tastes fine, and service is fine (for the most part). Now why would I rate it a 2 out of 5? Let's get down to it.
First time coming here with my friend, I wanted something spicy and soupy so I picked the same order as my friend and went with one of their spicy hot pots. Turns out, they use a peanut base for the soup and thanks to my allergy, I had to change to another. They were nice enough to tell me and recommended me to pick another, so I went with another spicy hot pot, hoping that I could replace the one I couldn't eat. The waitress took my order, only to come back out as another person to tell me I can't have that one either because the soup base has peanuts too. This went on for all the orders I wanted until eventually she told me I can't have any of the spicy hot pots because they all have peanut as their base. Okay... why couldn't they have let me know from the start instead of making me change my order 4 times and making me wait literally 40 minutes??
My friend had gotten her order long before I got mine and she even finished her food before I did; we shared a dessert but since I wasn't done eating, she ate first - which I'm fine with but the idea of having to make her wait for me all because the waitresses didn't do their job right?
I hate how you have to order on this piece of paper, which means all your food comes at once. The waitresses didn't even bother to think to bring dessert out AFTER we finished our meals. She didn't even bother to ask either. I mean if it's not common sense that people eat dessert after their meals... and proper customer service to ask just in case, then yeah. Major disappointment here.
I ended up getting the seafood and tofu hot pot because that was the only one besides the cheese hot pot that didn't have peanuts in the base. Alas, it also meant that it wasn't spicy, thanks killjoys! But honestly, the soup was pretty good and no oil was found in it, which I liked. Seafood was surprisingly really fresh and there was quite an abundant of food. Amazing because it doesn't look like much but there was actually so much food, we ended up not being able to finish it.
For dessert we got the matcha and Hokkaido melted cheese? I forget what it's called but each order came with 2 pieces and were both the same price (10.99), so we asked the waitress to mix it up for us. I don't know what it was but the matcha melted cheese left a sour taste in my mouth, and I couldn't even finish my half (half of one btw) because it tasted so revolting. Hokkaido was the better one. Definitely just go for the 2 Hokkaido pieces.
Now, second time coming with my mom, because my first time with the food was pretty good, I'd have to say it was an even bigger disappointment.
Mom asked for water, got smelly tap water instead, so we asked for hot water. Hot water came to us as barely lukewarm which set mom in a bad mood. She ordered and I got the same thing as last time, and while hers was supposedly good, mine was downright ridiculous.
I don't know how they managed to get dirt between my cabbage, but they did, and it was disgusting biting into it. I spat it right out and didn't have the appetite to finish the rest of my food. How unappetizing and disgusting!
This establishment is like Go For Tea, they have their own dessert menu, extensive on a variety of Taiwanese and Japanese desserts, but so expensive it's not even worth it. I can't believe a slice of the crepe cake is $13?? That's ridiculous.
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