We literally do not feel safe living in our own home. We have lived here 3 years and have had really no issues and have gone through several managers, anything that came up was quickly resolved. It has been nothing short of aweful with the most recent management. On Tuesday night management was out warning people about their patios. I had talked to and cleared everything on our patio with the manager and assistant manager. We never got an official notice we needed to do anything more so we figured we were clear nothing changed. On Friday we came home to a final notice about our patio. We never even recieved any prior notices. My husband went down to talk to them obviously frustrated and upset since we specifically talked to them to avoid this. He was screamed at by the assistant manager and when he tried to walk away and out because he knew it wasnt going to be a good situation, she told him no he couldnt leave of course he walked out anyways. After this I decided to try and figure out what needed to be done. So i took my 5year old daughter with because she has been asking why she cant play on the patio like she has always been able to do. I was immediately approached with aggression and attitude. She also tried to play it off as if she had no idea what I wanted to address but then started yelling at me about how my husband was never to come in again. So she knew exactly why I was there. I then asked her to explain to my daughter why she no longer could play on the patio. I started to get screamed at as well in front of my 5 year old about how I needed to be a mother and make her clean up (which we do at night when its clean up time) and literally its bikes a water table, water toys, and a chalk table all outside patio appropriate. When I had asked what was an appropriate place she just went on about how as her mother I should know how to teach her to put away her toys. When I asked again what I needed to do she could not or would not answer me or give me a way to fix the so called "violation" just kept yelling at me about my husband and how im apparently just an aweful mother in front of my daughter. I literally had to back up and put my daughter behind me because in that moment i felt very threatened and very unsafe. We also have had prior arguments (not quite as threatening) over an AC incident where i had to watch my kids suffer from heat issues and i ended up with dehydration and moderate heat exhaustion where i had to seek medical care and took me a good few weeks to recover. It was a fight to even get to have a meeting with the manager we did get some compensation but my medical bill was ignored. I was never even told that the medical bill was denied even though i was told several times that there was still communication with whomevever approves these issues after we got some credit it was never addressed further at that point we just let it go since we did get some rent reimbursed over the situation. We also had a recent situation where there was an emergency and water had to be shut off when i called to find out why my water had suddenly turned off I was told oh I didnt know the whole building would be turned off, and told me it would turn back on right away a couple hours later it still wasnt on so i went in just to find out what was going on and if i needed to prepare with water. I have 2 small children. I was just given a line the agent i talked to actually told me when he realized I wasnt leaving without some sort of update that what he told me was what he was supposed to tell tenants. After this our water turned brown and our washer stopped working. When they finally came to fix the washer they left and it was running but it ended up flooding my laundry room they came back and fixed it but I was left with the mess. They also are "renovating" but making everything dark and impersonal the energy of the whole community has changed people are on gaurd and fearful as well as frustrated and angry. The community of people and our neighbors are nice but thats about all we have left that we enjoy here. Stay away if you have a family as the management clearly has no experience around kids or compassion. Stay away if you dont feel like getting screamed at when attempting to resolve an issue. Stay away if dont feel like walking on eggshells or your every move being controlled. Stay away if you simply want to be respected as a person. We saw through the fake smiles the minute this company came in. There was some glimmer of hope but that has all faded. It has gotten so bad for us that we are now seeking legal help and advice. When I expressed this to the assistant manager she basically said "you probably should" which tells us they are planning to come after us all over outdoor toys that they originally told us were ok to have on our patio. Trust nothing this management company says or tells you. Its always a different story depending on who uou talk to and what day it is.