Let me start with this. If you leave a message, James calls you back within the day! And he shows up when he says he will! That already makes him worthy of my business. He is also an excellent plumber. First he replaced a line broken by tree roots and even checked for problems that could have been further "upstream" at no extra charge. Then he gave me what he called a whole house plumbing tune-up - the house is more than 30 years old and I don't think much has been done in thirty years. He and his partner worked two full days at very reasonable rates. Also, they thought with (and to some extent carefully for me) to adjust some plumbing fixtures in the house without completely redoing everything. I am very satisfied with the choices suggested and made. Finally, James is polite and just nice to have around. You could not have a better plumber (or a nicer guy) in your home.