Unfortunately as of late the service has really gone down hill. I still think the coffee is great, when you can get it. If they are busy then they seem to really get the joe out, but if they aren't things slow to a crawl. Not to mention they have messed up my order or my friend's order the last four times we have been there. They apologize or say thanks for being patient although I never understand why we had to wait. They seem to have enough staff maybe it's how they manage the preparation. I had stopped ordering espresso drinks all together and just get the cold brew since it comes out of the dispenser at the counter. It's really a shame it used to be my favorite spot for coffee.