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| - HORRIBLE first (and last) experience. I'm new to the area and got coupons for here so I figured I would try it out. My bf and I were the only people in there on a Saturday night (first bad sign). I ordered the Asian wrap and my bf got the highly promoted/advertised Jerk Chicken wrap and we shared a strawberry/kiwi smoothie.
The floor in the kitchen was a mess, I don't know why since there were NO customers in the whole restaurant. The kid that took our order was super nice, repeated it back, rang us up, and then he made both our wraps while the only other worker made our smoothie. Smoothie was great! As I ate my wrap, it seemed to only have like 3 ingredients in it, chicken, lettuce, and carrots. I checked their menu online for a description of what I ordered and sure enough they forgot the onion, cilantro, sesame seeds, and wontons! That's over half the ingredients he didn't put in it! I checked my bf also and his was missing the asparagus but he didn't mind. I went up to the counter and ask the girl what was supposed to be in mine and she had to go look on the computer for the ingredients! LEARN YOUR MENU PEOPLE! what bad customer service. She remade the wrap and it was actually pretty good but both of them were small in my opinion, they didn't fill either one of us up.
The store manager did come over and ask us what happened and I told her. She then went on to tell me that the ingredients weren't prepped that's why they didn't make it into my wrap. SERIOUSLY?! You're going to tell your customer that since you didn't have enough prep ready that you just aren't going to put them in the food? She offered to take my info and keep it on file in the store for a free meal next time but I declined. I wont be coming back here even for free...too many other good restaurants with great customer service that know their menu for me to waste my time going here again.
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