EXTREMELY ANNOYED! I've been loyally going to this nail salon for over a year. The first time I went was like love at first sight. The quality, time and care during my sessions had me hooked. I had referred several people to this nail salon who were also hooked, including my parents and sister. The location is busy but it was never an issue as long as you made an appointment. HOWEVER, over these past few months the quality of service has drastically dropped. Appointments are no longer priority. You end up awaiting 15 even 30 minutes after your appointment time. Many that I have referred have dropped off and gone to other places for this very reason but I tried to stick it out; until tonight. I had called about 6pm to make an appointment for 8pm for a gel color change (they close at 11pm) I showed up at 7:50pm and was asked to pick a color like normal. There were a few people already waiting but I wasn't to concerned. 8:15pm rolls around and they take an 8:10pm appointment while I was still waiting. Then they took the other 2 people waiting as I continued to sit there. Someone looked up and said someone would be right with me but no one looked like they were wrapping up. Finally, I had enough and walked out at 8:25pm.
I understand being busy but the purpose of an appointment is to be seen at the time of the appointment.
Unfortunately, like everyone else who have dropped off, I'm going to he looking for a new nail salon.