Awful place nobody knows what they are doing there. The manager shouldn't be the manager cause they don't know how to delicate or resolve this issue. I understand they run the lyft program but they need to designate certain employees or shifts to manage both parts of the business. It's not hard it's common sense. The manager should also check the cars before they leave and when they come in because they have been filthy and the hertz name used to be better than most but sad to say now dollar car rental and thrifty car rental surpass hertz.