This is a place where you take your vehicle, not caring about price, because the insurance company is paying. The prices are outrageous. 40% higher than the next lowest estimate I received and double what another shop quoted me for the same work.
Both the receptionist and estimator (Lee) looked at me like I was a freak when I told them I'd be paying out of pocket. They looked concerned, and I could see the mental wheels spinning: "OK, this is different; not sure what to do here." But they resolved it: Just gouge him like we do insurance adjusters.
The physical space is very nice. Someone designed it to be office-like and female-friendly. Very upscale.
But when you look around, ask yourself, "How is this all paid for?"
Answer: Insurance companies.
No way this facility could survive if customers were paying the bills.
Two stars just because it's clean and looks like a nice place for repairs if you aren't paying your own bill. But no more than two stars, because the prices are so ridiculous.