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  • I brought in a beautiful, but filthy hooked rug from 1897 (initials and date are woven in). It is a lovely piece of folk art:3' x 5'. When I picked it up, and could see through the plastic that the colors were just vivid. They asked me to inspect it, and, as I was rushing around, I didn't. A few weeks later I unrolled it, and found the cleaning had caused large holes where apparently there were some weaknesses in the weave. (They photograph all the "befores.") I went back, upset, but talked calmly to staff, who assured me they would fix it. They tentatively asked to charge me, as there was pre-existing wear, and I refused; I felt the damage was great. Nevertheless, they expertly repaired the rug...right down to clarifying the date (which was worn). So, altough I initially had a disturbing experience, the staff more than made up for it...the rug looks like a museum piece. So my only caution is to inspect the cleaned rug on the premises. Their work is wonderful. I should add they also did a great job on an antique Persian rug I inherited. Hardworking, skilled, and very ethical staff!
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