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  • Countertop Creations installed the marble in both of my bathrooms. I was so irritated by their lack of customer service and follow-through that I contacted the Costco headquarters with a letter of complaint about Countertop Creations. Two of the problems I had were that when the marble was installed in one of my bathrooms, it cracked. it was a really obvious crack but they never said a word - hoping I'd never see it??? Then, my contractor asked them specifically to save all the extra marble from the cut. They said they would - it was written on the invoice, but did they? No. And never apologized either. I was really angry with just about every aspect of working with Countertop Creations and strongly urged Costco to find another countertop company to partner with. Unfortunately, my complaint went no where, but I'm glad to see other people complaining about this company. I will NEVER go back. I am now redoing my countertops in my kitchen but I refuse to go back there. I called and complained to Countertop Creations directly before I ever sent a letter to Costco's home office. To no avail. I never received any apology from Countertop Creations for the hassle and lack of communication and lack of follow-through repeatedly by this company. Please do NOT use them.
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