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| - Note: By the time used my Groupon under the name of Elle Auto, there was a sign on the front desk stating it was now called Guaranteed Auto Care. The following review was also written under the name of Elle Auto.
I was looking for potential auto shops close to home to service my car (as the dealership that I had been taking my car to is on the other side of town and not always the most convenient to get to), and came across Elle Auto in my google search. It looked like a good place especially with all the positive reviews and the statement on their website, "Our business idea is based on principles of strong ethics, respect and common sense." I believed what they said. When I saw a Groupon for two oil changes for $65 I thought it would be a great way to check them out.
The decor is not one of your typical auto shop which was nice to see. This place seemed really "women friendly". They did my oil change in the time they said which was great. Afterwards Sylvie, (who I'm assuming is the owner) went over the inspection report and said most things looked good. I was told my oil pan had a leak and I needed two serpentine belts (one for the A/C and one for the alternator, and a new air filter. I was told it wasn't that serious as long as I get them done before winter came. Btw, I had this done at the beginning of August so I thought that was reasonable. She showed me an "example" of a belt that was cracked as well as an air filter, neither one was mine. They also say on their website, "We show you the broken parts and the work your car needs." hmm...That was fine, I figured no problem. She did not give me a quote at the time on how much any of this would cost. She just said it wouldn't be too much. So a couple weeks later I decided to call around to get some quotes for the work at a couple different places including the Toyota dealership I had been taking my Toyota to. The parts person told me there is only one belt for my car. I asked again just to make sure it was for both the A/C and the alternator and he said yes, it's one belt for everything. I thought that was interesting since Sylvie told me it was two belts I needed.
Also, the sticker for the next service/oil change said November or 5000 kms which I thought was unusual since that is only 3 months away. In the past it has always been 6 months or 8000 kms for my car, whichever comes first.
I called Elle Auto back to get a quote. For some reason Sylvie couldn't give me a quote right away like all the other shops I called managed to do. I thought it was really strange especially since they had my info on file from when I went for the oil change. It can't be that difficult if you know the work that needs to be done you should know approximately how long it will take and you're an auto shop you should have a source(s) you can get a price list of the parts needed. The hourly shop rate + the cost of the part(s) should be pretty easy to figure out. I'm no mathematician but....
It took 2 days for them to get back to me. Fine, maybe they were busy. Anyway, when I spoke with Sylvie I told her I think there's only one belt and then she argued with me. She was quite rude. When I told her I spoke with Toyota she said maybe they don't know what they're talking about...??? And then she said, "we don't make this stuff up." Really?! Apparently they do. I ended up taking my car somewhere else close to home and they were awesome!!! I re-confirmed that in fact there is only one belt for my car. And the leak in my oil pan is very minor they said it's just around the cap, but my oil tank was still full and there hasn't been any evidence of oil stains on my garage floor so it's nothing to really worry about until maybe my next oil change I can have it looked at again.
Needless to say I won't be taking my car back to Elle Auto again. I will even forego the second oil change on my groupon that I paid for. I'm worried they might tell me something else is wrong with my car that really isn't...or even worse create a problem that wasn't there before. I don't have any trust in them and the customer service leaves a lot to be desired. Sadly, I can relate with some of the other not so great reviews about Elle Auto. I had high hopes for this place...so disappointing.
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