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| - I have mixed feelings about Anjolique. I went there in March of 2016 to look for dresses. Ann was my consultant and helped me pick out some great dresses. I fell in love with the first one I tried on. I was told the dress came in two colors, Ivory and Champagne (I tried on the Champagne color). While my mom was paying, my friend and I were looking around and happened to find the Ivory color, which I loved and was ordering my dress in.
My dress arrived in July. I was so excited for my first fitting! When I first went to try my dress on, I noticed the color seemed more white than I remembered but I brushed it off as bad memory, considering it had been 5 months since I had seen the color. The second time I went in to get it altered, I could not shake the feeling that this was NOT the color I ordered. It took me awhile before I even told my mom (who lives in California) that this was not the color I thought I was getting. Finally one night in September, I broke down and called her in tears that I think they ordered my dress in the wrong color.
The next day, I went into Anjolique to express my concern that there was a miscommunication in what color was ordered. I went in obviously very upset, as my wedding was only 2 months away. I explained the situation, that I was told the dress only came in 2 colors, and that since I wasn't ordering the Champagne color I tried on, I thought I was getting the color the other dress on the rack was in. The lady at the front desk seemed very concerned and went to get Amelia.
Amelia initially was patient, but didn't offer any real solutions to the problem. It was too late to order a new one and get it in time for my wedding, so she offered a $300 store credit for accessories. I had already purchased all of my wedding accessories. I was trying to hold it together while I was in the store, but the farther into this conversation we got, the more upset I got. I ended up leaving the store in tears with no resolution. On my way home, I received a call from Amelia expressing she did want to do what she could to help, but I told her I had to think about my options. I also received a phone call from my consultant, Ann. She felt bad to hear what had happened and wanted to offer some other options. I told her my main concern was not wanting my parents to spend any more money on another dress, I couldn't ask them to do that. She said we can work with that.
We scheduled a time for me to come back in and try on some of the dresses they had in my size on the floor, and see if maybe we could add a different color belt to my original dress and see if that would change my mind. I got a voicemail the day of the appointment saying she had to cancel because she couldn't give me the right attention with all of the other brides she had that day. I didn't get that voicemail until I was already on my way in, so I showed up to find Ann was not there, and not a single other bride was in that shop. A few of the ladies there helped me, although coldly, try on some other dresses, and I did find another dress that was offered at a discount to me. I ended up getting that dress for my wedding.
My initial experience with Anjolique was great, but the second they realized they made a mistake, it went downhill. I wouldn't say not to shop here because they do have amazing dresses, but I would be cautious that your dress is ordered in the correct color.
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