This is in reply for Eric:
Eric, while I understand your position, that is simply unacceptable to be told by your dispatcher that a driver was unavailable until 8 a.m.
My wife had worked an swing shift when her vehicle overheated, she was tired and upset so when I couldn't get timely service from your company, I contacted Fast Towing who quoted me $85 for the hookup and free mileage the first 5 miles with $4/mile afterward. Fast Towing stated they would have a driver present within 30-45 minutes with the driver arriving at 5:15. He was courteous and professional, the fact they are the towing service for Metro says volumes.
EDC has been here for 3 years now, if you had planned accordingly, you wouldn't have lost my business. I would take this as a learning experience for the future.