Made an appointment got there
Had to wait 45 min
For some child to over talk and disregard all we said
Only to come back saying "I could not replicate issue".
He did not listen
So we left, went home and called Dprint and with in 15 minutes got an Advanced REPLACEMENT for Wednesday without any hassle
And told them the poor customer service story of the 4 eyed child who would not listen or offer any help orher than "Leave it until end of day or come back Monday"