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| - I give this review a 2 star only because the pizza was amazing and if it weren't for the pizza I would give absolutely no stars to one of the most awkward and uncomfortable dining in experiences I have ever had. Let's start with the moment I walked in. At approximately 3:35p on Jan 20 we walked in and were never greeted so then I brought it to the hostess attention that I had called in an order and was told that the pizza would be ready. prior to this day we came in a week ago to enjoy a giordanos pizza only to find out that the wait time unfortunately was not a fit for my wrk schedule that night so the guys told us we can call in next time so that our pizza would be ready for dine-in. Back to the hostess today, she asked if we ordered it to go, I told her no one asked me if it was to go or for dine in so we would like to dine in. By the look in her face she looked annoyed to have to seat us and told us "I have to ask a manager if it was possible for them to seat us" as I look around the empty room with absolutely NO line and about 20 open tables. I felt like the decision was pretty obvious. As she comes back she said "they will try to figure it out". The manager then comes to our table and asked if we were dining in as if the first time I told them wasn't enough. She then seats us and asked if we wanted to keep our pizza in the to-go box or place it on a tray the way any other dine-in customer has it. We then said "it doesn't matter, thank you" so then one of the girls brought it out to our table in the to go box. We then stared blankly at each other wondering why an establishment this big had a problem with setting up our dish on a tray for paying customers as if it were out of their way to serve us. It's a PIZZA!! not that hard to put on a tray. Not only did they make us feel uncomfortable we were also ready to enjoy a few drinks from the bar and as I was trying to pull the pizza out of the box another server comes to help us and puts the pizza back in the box, accidentally, cause the manager/staff didn't inform him we were in fact going to dine in. Not only was he not informed but neither were the two serves after him. Don't get me wrong, they (men) did their job accordingly. But at this point we didn't know who our server even was. We didn't have a set server. As we're sitting there still thirsty, we never properly got served because we never had a set waiter to ask what exactly we wanted to drink. The manager instead brings us just waters but never once asked if we wanted anything else to drink. At this point we can see the girls (manager and hostess) discussing how annoying we were to them as if they couldn't have that conversation in the back without making it obvious. Already one slice in, one of the girls says we cannot pay in there, we need to go down stairs to pay for our meal. After everything we went through we just ok, that's fine thank you. Then we get ANOTHER server come tell us he would switch our ticket so we can pay up in the dining area instead of having to go down stairs but one of the girls proceeded to tell him we had to go down stairs. Our second slice in, one of the male servers was nice enough to refill our water and got us our bill for us instead of having us go down stairs. In my head I'm thinking 'how was this so hard for them to seat us, serve us, and bring our ticket'?! There must not be a hiring process to work here. We then have another server bring us our check in which this point we have no idea who we were to tip. We were honestly just ready to get out of that restaurant and as we walk toward the doors on our way out, both the female manager with the glasses and hostess give us an ugly look and continue their conversation as if we were a burden to that place. The male servers, however were great and tried to keep us happy. Pizza was delicious but dining here again isn't something that sounds too convincing. Now, not ONCE did we have an attitude or be rude with them what so ever and still kept a smile on our faces but if this was my establishment, I'd definitely look into the staff represents giordanos
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