The store is usually clean and the people who work here are nice, my issues pertain to corporate... Staff at the counter asking if I'm using a B&N member card, then asking if I want to buy one, then asking if I want to buy a gift card, then asking if I want to buy some little item on the counter display is totally excessive... I know it isn't the staff's fault, B&N- stop already.
Then there's the prices. The last three times I've bought books from here I've returned them because I found them, new, on Amazon for 30-50% cheaper... Get with the times... It almost makes trying to get me to buy a membership even more insulting...
Barnes and Noble will undoubtably be out of business in the next 5 years.