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  • The worst hotel experience of my life! My boyfriend and i travel a lot due to his line of work, and honestly this is the worst experience we have ever had. We were in town with many other hotels guests (including the bride/groom) for a wedding and all stayed here. Our original room was located in the basement, which was very hard to find, scary, and felt like a dungeon. The room itself had minimal lighting and a damp basement odor. I was very uncomfortable and we could hear noises throughout the room, we notified the front desk of our dissatisfaction with the room and were told we could switch rooms in the morning. My bf ended up getting into an arguement with the staff that next morning as they denied the room switch when he went to get our new keys. After much back and forth they finally agreed to switch our room to one that was not in the basement, but this room had it's own set of issues. The rooms are very big and nicely decorated but that is about all the you get with you stay here. The hotel staff was extremely rude, our new room had broken lightbulbs which they did not fix. Our other friends room did not have a working AC /Heat, the kitchen area of the room is missing basic kitchenware, the dishwasher comes with no dishsoap, and there is no extra toilet paper/towels/blanket/pillow. Every time you use the shower you have to walk to the front desk to get another towel. This hotel is fairly expensive nightly so we thought some accommodations would be able to be made, especially for a group of our size there for such a special occasion, but everyone was very hard to deal with. We realized the bride and groom were also dissatisfied as their suite did not even have closet space for the brides dress or anything else. Another couple also had to be moved due to their room condition as well. The housekeeping is sporatic, one day they came and one day they did not. When asked for them to come clean on the day they missed we were told they went home for the day and it was just the afternoon. It was overall a really horrible experience. All guests that were in town for this wedding that stayed at this hotel had issues, including the bride/groom, it was not just us. We would never recommend this hotel to anyone and ALL left saying how bad of an experience we had and how unhelpful the staff was. Never again!
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