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| - You get what you pay for!!! That is my best advice to everyone! This company started out amazing. Very responsive to calls, securing the move and trucks showing up on time. But then it went downhill fast.
One mover left the job early due to his back, antique dressers had their mirrors removed (by the movers), but when it came time to put them back together, the correct screws were nowhere to be found. Additionally, they were not going to reassemble the furniture they took apart. Lastly, they damaged antique furniture from the 1800s. The head mover lied about how it happened, even stating that the furniture was disassembled when they showed up at our home. NOT TRUE!
When lodging complaints about the damage, it took weeks for the owner to return my call. Funny how Scott was not available to take responsibility, but readily available to secure the job. Due to my weekly persistence to get a return call, he finally relented. He was accusatory stating that I was not telling the truth, and that if I had a antique restoration company fix it, they were going to gouge him on price.
I decided in the cash payout route. After we agreed to an amount that 'his repair guy' would charge him, I had to once again chase him down for the check to be sent. Upon the reimbursement arriving, it was 1/2 of the agreed upon amount.
We moved in November, claim filed immediately, but just received the reimbursement in February...3 months to cut a check to your customer? That is terrible customer service!
The first rule in business, the customer is always right! When you are 1/3 the price of your competitors, just be cautious...you get what you pay for!
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