I love most Zipps. This location though is seriously lacking. We went with a party of 6 and it wasn't very busy. We were seated right away but man was our service bad. We had Jenna as a waitress. She was rude, slow and generally didn't care for the customer. We asked to order when we sat down because we are all very familiar with the menu and were hungry. Jenna said we couldn't order yet because she wasn't ready. I'm not making this up. All of our food was cold when received it. We said something to both the gentleman that brought our food and Jenna. The funny part was neither cared. It is really a shame knowing how good zipps can be yet this location is being ruined due to its staff. There are way too many other options then to go to a place where you're treated like this.