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  • I have very mixed feelings about this Petsmart Their prices are reasonable and products are fine. They always have nice clearance items. I was able to purchase a very nice $100 birdcage for $10 and some PetHead for $5 on one occasion. Their fish department is mediocre but the staff has always been very friendly and knowledgeable. Each employee has answered my questions flawlessly and didn't try to just sell me product. But that being said, their grooming salon is horrible. I hate to say this because I really wanted to like it. I had my lhasa apso groomed here three times. I kept going back in hopes that it would be better because it's so close to my home. The first time the girl gave her a much shorter cut than necessary. I could understand if she were matted, but she wasn't. The girl even said, "Oops I guess I wasn't supposed to shave her, was I?" The second time the guy returned my dog only to tell me that she was very sensitive in her behind area. I told him that she most likely needed her anal glands expressed. He gave me a disgusted face and told me that they don't do that. Hello...that's PART of dog grooming. It says in your brochures that it's included. The third and final time, everything seemed to be okay. I made sure to tell the girl the exact cut I wanted and remind her to express the anal glands. Everything seemed just fine. Then as we're walking out of the store I realize that there's a trail of blood behind me. I looked my dog over to discover that one of her nails had been cut down so far that it was bleeding. This wasn't a tiny misclip that would just hurt a little. I'm pretty sure she got down to the vein. I had to take her to the vet because the bleeding was so bad. When I complained to Petsmart they did offer me a free grooming next time but honestly why would I want to go back to them after that? The first two times were whatever, but physically hurting my dog means I'm done. That all being said, this is a good location for everything else. Just don't get your dogs groomed here. Seriously.
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