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  • Ordered at drive through. 1/4 Rack of Ribs NOTE: Was up sold to the 1/2 rack [Wish I had stayed with my plan for a 1/4 chicken] New Garlic Potatoes Mac & Cheese Choc Cake Slice Large Coke Zero Upon arriving home, picked up my drink, squeezed the plastic cup a bit to maintain grip of a large drink and the plastic cup split about half way down about an inch long. Soaked the interior of my truck, and my iPhone. Okay stuff happens, but then the food! First time having the ribs. Just awful flavor of the sauce, and the rib meat was just "off". Not sure how to explain it other than, your expecting pork ribs, but got beef maybe? Not sure what these were. The new potatoes. Were a bit crunchy like they were under cooked. The plastic fork broke off in the first one. The bottom layer of the cake was dried out, and not moist like the rest of the cake. How old was this piece? The only thing good was the mac and cheese, and the corn bread. I would have expected a lot more for $18.83 of for a single meal. I tossed it out without eating most of it. Boston Market is usually decent, but your way off your game today. Not a fan of your new menu items at all. Please stick to what your good at, chicken. Follow up note: I did call the restaurant the evening this happened just to advise them about the cup issue. This was before I tried eating the food so they were unaware of the other issues. Couple days later I did get a call from corporate regarding the drink, and they were only concerned if I was making a claim against BM for the damages. I said no, I cleaned it up myself, I was only making a comment as they might have an issue with their cups. But I did take a moment to comment about the meal, and was advised I'd get a follow up call. That was several days ago. Don't bother, I've already made up my mind about my future purchases with BM. They will be limited.
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