I am a regular waxer who has the wax pass... that they finally convinced me to buy. But, I had to find a location that was closer to me so I tried this one. I saw Micah who I believe was kinda new to waxing as a whole but she did a pretty good job. As usual they push their products I actually like the products - the only things that have worked for me so far so I don't mind. I was in and out in about 30 mins. Only one CON - This place is super hard to find in the shopping center, I can't remember what other shop's are near but I do remember having to call the place for directions once I got into the shopping center.