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  • I have had mediocre service at the other Best Buy locations in town. This one, however, took the cake. I called before arriving, to pick up a popular TV-on-DVD series, and was told they had several in stock of both regular DVD and Blu-ray. When I arrive, there is limited signage and organization to this location. I finally locate the right department, and there are only Blu-ray copies of this DVD available. It takes several minutes to locate an employee. Employee A comes over, hears my dilemma, and stares at the shelf. I have to prompt him to look up whether other copies are available and if perhaps there is another display featuring this series. He seems high as a kite and does not seem to understand the problem. After waiting several minutes, Employee B finishes nearby with another customer, hears the synopsis of my situation, and locates the DVD in question in under two minutes with a smile on his face. Employee A never reappears. I'm generally not one to review chain stores very often, or to judge employees based on their handling of one customer, but you either need to be more discerning with your hiring practices or amp up your training procedures if someone can be this thoroughly inept while on the clock at your business.
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