Unless you're planning to spend a lot of money here, the service is very indifferent. Unless you have that rich, non working suburban matron 'look', the service is very indifferent.
I wanted to have a new engraving made and new envelopes made to go with my existing crane cards and note paper. The first time I tried to place my order, they were evidently too busy and told me to come back in a month b/c Crane would be having a sale on what I was ordering. However when I came back, they knew nothing of the sale, and were very pissy about having to match my existing Crane paper and ink color. I ended up ordering directly from Crane.